Return & Refund Policy

At Saralitaessentials.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return and refund process.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.
  • You must initiate the return within 30 days of receiving your order.

Return Process

  1. Contact Us: Reach out to our support team at support@saralitaessentials.com with your order details and reason for return.
  2. Approval: Once your return is approved, you will receive instructions on how to send the item back.
  3. Shipping: Ship the product to the address provided in the return instructions. Customers are responsible for return shipping costs unless the product is defective or incorrect.
  4. Confirmation: After receiving and inspecting the item, we will notify you about the status of your return.

Refund Policy

  • Once your return is approved, we will initiate a refund to your original method of payment.
  • Refunds are typically processed within 5-10 business days, depending on your payment provider.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

Exclusions

Returns or refunds are not applicable for:

  • Items that are opened, used, or not in their original condition.
  • Products purchased as final sale or marked as non-returnable.
  • Items returned after 30 days from the delivery date.

Contact Us

For any questions or concerns regarding returns and refunds, feel free to contact us: